Name: AVAIL Vapor - Germantown
Address: 19706 Germantown Rd, Germantown, MD, 20874
Telephone: (301) 916-2100
Rating: 3.2200

AVAIL Vapor - Germantown

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AVAIL Vapor - Germantown Reviews

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Maki Siraj

My first time getting a refill at this store was an amazing experience! The lady who helped me pick out flavors was very knowledgeable and best customer service experience I've had for a while. I went back for the second time and she help me pick out a new pod and a new flavor refill, I am more that satisfied with her choice and recommendation. I love my VAPRESSO Target PM 80!!! Kudos to her and her team.... Thank God I found the Best store in my area. Most definitely recommend this store.

Omar Elrahimy

Great location location, outstanding selection, and the staff is also fantastic, very friendly and will assist you with everything including set up if you're new to this vaping or just advice on pretty much anything you might need in regards to vaping. I find a lot more selections here than anywhere else whether it is the juices or the equipment. Their juices are also much higher quality than anywhere else. Definitely recommended. it is slightly hidden but hopefully this review helps it appear more on Google. Check it out for yourself

Aireol Blackstar

I absolutely love Carly!! She was knowledgeable, an so very helpful for a first timer and under the COVID circumstances. I'm so very satisfied and thankful for her. I hope everyone has the best experience like I did even under the self distancing. Carly has made me happy I found and chose this company. You better not loose her!!

Shannon Blotner

I have only been to this location for the second time and I must say Carly is beyond a delight! My bf had gone to a diff location and was given the wrong nic level, when I got to Germantown today Carly was more than helpful in exchanging them out. She let me know that my coils were going to be discontinued and is going to make sure that she gets as many for me as she can! Talk about going above and beyond.... I loved how clean the store was and that as soon as I walked in Elizabeth was right there to greet me... There are many, many Avail locations but this is NOW my new favorite! Between the customer service from Elizabeth and the kindness and overall friendliness from Carly I wont go anywhere else. If you see this... Thank you both for helping me today, I really appreciate the smiles and that I left very happy!

AdMan The Lab Rat

Professional, knowledgeable, mature staff that when asked will assist you with questions, navigate equipment or leave you alone until they are needed. AVAIL Vapor is the only vape store, in my limited knowledge of Vape stores, with an ALL-Inclusive, Self-Serve, Try Before You Buy eJuice bar. What they do not have is big comfortable chairs to lounge around in. You get what you pay for here, prices are slightly higher, so is the quality and service.Values can be found by asking 'What's on Sale'.

Alina Nazirain

Ive tried going there 2 times and both experiences were terrible. I walked in and this woman gave me this nasty attitude about my age (Im 23). It was very Uncomfortable and you can get this vibe that she either hates her job or hates when people walk into the store. She just stares at you and I left because of that. Also the prices...trash. You should try Main Street vapes in the kentlands

Ria Kazmi

Had such a great experience with Elizabeth and my new device that I came back the next day with my friend to buy the same one for her! We spent nearly 3 hours in there with Tarra and Elizabeth testing out flavors (you get full access to test everything with a $1 membership!!!) and chatting. Left with a nice bag full of juices and two new friends :)

Grace Bouvier

This location is amazing, great staff very helpful and knowledgeable. I came in first time ever looking for a battery for a cartridge and between the three employees that educated me about the different devices that would work better then a stick battery I ended up getting the drag. Not only is the device wonderful it was a lower price then usual I got the whole thing for roughly $75 after tax and that came with batteries and the device. Thank you Elizabeth Tara and carter for getting me into a better device that will last longer and read my cartridges!

Lew DiChris

Great staff. Very helpful and knowledgeable. Invested in finding me the right product.

Neicy Love

Everyone is so friendly and they go above and beyond to help you! I am very satisfied with their customer service!!!

Ashley Phillips

Always have a terrible experience here. They ask you for identification before they greet you. Also when i ask for multiple flavors they give me one forgetting the other(s) and i dont have the energy or time to repeat myself multiple times. Also not very knowledgeable on products. Go to victory. Theyre 100x better!

Jacqueline Staton

The staff here is always up beat and great service. I love this vape shop. My favorite. Woohoi

Tabitha Zolnerowich

My friend placed an order online but never received it. Called for help and they said they can't track it because it was a guest account. Its a debit card purchase...how can you not track it? And she never got her money back

Samantha Broaddus

Super clean and organized store ontop of the kind service i received. I became a member instantly. They also seem to have great deals. I look forward to doing future business there!

Lindsay Brown

My favorite device that had helped me quit cigarettes was discontinued, and they helped me find the last cartridges in circulation from other stores in the area! Thanks avail germantown!

Unique Miles

Very nice staff and helpful too! The store is pretty big with a wide range of products available. Definitely going back.

Brandon Shugars

I do not recommend anyone go to this store EVER. Had 2 workers in the store with 6 customers and only one worker was actually doing anything, the other worker sat in the back and just ignored everyone. The worker who was working didnt know what he was doing or talking about he thought just because he was older then everyone he automatically knew everything. I recommend just making the 15-20min drive to the Avail in Frederick everyone in the store has extreme knowledge of what they are selling you, they always have a smile n help customers, as soon as you walk in they acknowledge you and greet you. Do not go to Avail in germantown even on there best day.

Amir Sayyad

I been going here on and off for 3 years now. As always all the avail stores I've visited, the customer service has been great. From Rockville, Alexandria, Annandale and of course Germantown. I used to buy juice here until I realized how expensive it is. And they justify it by telling you they only use 4 ingredients blah blah blah. Well so do other companies. Mama papa shops usually sell big brand names for cheaper like a 100ml for $30 which is good vs Avail 60ml for $30 which means they are almost charging double. BSSSSI bought 8 mods from Avail in the past years. Nothing to complain about. If you're looking to buy a mod from any shop no further. They literally will beat any price of all these mama papa shops. However if you shop online you will save at least 20%-50% on mods from other companies. Research yourself.If your new vaper definitely visit Avail they will lead you in the right path. They are very knowledgeable and professional. And to even save more money get the membership it's $1 for life I believe. 4 star because of all the information the employees provide. Cleanliness, professionalism, customer service.I will give 5 when they lower the prices on juice.

Paris E Brown

Awesome, knowledgeable, and helpful staff. Quick service, extensive inventory, reasonable prices.

Michael Z

Don't spend your money here! Manager. 'T' is nasty, rude and disrespectful! Corporate encourages her this. Over priced e liquid. No support for defective equipment. Avoid this place like the plague!

Kara DeBill

Well after almost two years of my husband being a member and buying from them monthly, we just went in together to restock and because I am not a member, I was not allowed to try flavors, even sharing with my husband. This is all after we showed our IDs to prove we are old enough. Lost two loyal customers today.

Angelic Delvalle

The store manager T is a racist she is a liar all she cares about is making money for her store she does not care about the avail vapor policys how are you going to deny a return when all the terms for the return are legit and she is the master to her so called employees they dont have a voice for themselves they follow along anything she says even when they personally know that she is wrong the employee said I would return your device but may manager wont let me i no your device is defective but theres nothing I can do this is not how you treat hard working people who spend hard earned money on products and when the products dont work your on your own UNBELIEVABLE thats like going to Walmart buying a TV when you get home the tv doesnt work but what will Walmart Best Buy target or any other electronic seller do THEY will return your device give you a new one or give you your money back avail doesnt care about nothing but profits and this is illegal

Megan Shaffer

everyone here is always so helpful and nice whenever i step foot in the door. great selection of flavors!!

gftipiani

The staffs there are very helpful and knowledgable of different product. Everything turned out great and took the time to find the perfect mod for me. Minus one star as they do not have different type of mod, as well different color mods. Also everything is mostly their own brand juice.

Yannick Dorn

Too regal and uptight, only in house flavors, which I haven't tried, but I always go with something external. Prices are steep. I kinda had a person follow me around the store which felt really weird when all I wanted to do was just peruse? The plus side is that they have a good inventory of mods and tanks. If you want to hit the vape shop after applying for a loan across the street at BBT then go for it, but other than that it's too uptight with no REAL selection.

Vicky Rawes

Smaller than other avails but the staff is great and as always outstanding products.

Mamadou Oriji

I came in, and there was no one around. Absolutely empty. It was mid-day too. I'm very new to vaping, so when someone finally came out, I asked them what are some good starter sets. It was very apparent they saw dollar signs in their eyes as they pushed literally every single product. Go somewhere else, these people are predators.

David De Windt

Nordstorm of Vapor storesGreat staff all around! Elizabeth deserves much kudos for taking the time out especially in this current time (COVID19) to call clients and let them know their open for business just in case we are in need. I greatly appreciate the service and staff!

Sammy Haddad

Way over priced. Dont waste your time. Employees arent knowledgeable

The Donutmaster

I walked in with my 30 year old daughter and her 62 year old mother. I have a stark white beard that makes me look like anybody's favorite wizard. Because my state-issued ID wasn't an MVA-issued card, I was not allowed to shop at this store. So my party and I drove another half mile to 'headdy fredy Ecigs & smoke shop', where they were happy to do $350.00 worth of business with us. Anybody in my circle patronizing AVAIL just won't be in my circle any longer.

Sissy

The manager does not honor the warranty on defective products there so FULL OF it she had no excuse for why she wouldn't fix my product she just told me straight up that she wont return it I have wellllll haddddd the SMOK NORD AND THE inside coil was broken she would not honor there 30day warranty this is not right or fair my wife went there on Friday 5/10/19 to return it she said she would return it but they were out of stock LIEEEE so I went back on 5/12 they had them in stock but she refused to return it for no reason there receipt says they will return any defective hardware in 30 days I brought mines back in 48 hours and got rejected this is not a good look for avail they are a big corporation and one manager will be the down fall of there store I have never ever been treated like this in my life over a getting an exchange on a defective product I have spent thousands of dollars at avail and to be treated like this is wrong Im going to do any and everything I can to get this matter heard and resolved and I forgot to mention this only a 30 dollar device so my thousand dollars I spend a year here is worth less then a 30 dollar device

DJ Tally Ragg

Great vape shop. The inside is very pretty..night black lights in there I like being in there

Paul Kaibni

I had a great visit. Im new to vaping and the woman who helped me, Teah, was very knowledgeable, patient, and helpful. The other poor reviews dont reflect my experience at all. All 3 employees were personable. You can find almost anything online at a cheaper price, thats why stores go out of business so I find those reviews unhelpful. If you need face to face interaction and have questions I highly recommend this place. Pricing was better than two other stores I visited first.

sufian Muhtaseb

I have been a loyal customer with Avail for the last two year spending an average $120 a month. Three days ago, I saw the CBD available in thier store, I asked about there CBD products and I was told this product relaxes you and reduces pain, I got encouraged and bought the ANML1000MG witch is supposed to be the strongest. After I bought it, I followed the instructions and tried it twice, and honestly, what a ripoff and waste of money. This product is like any vaip product, nothing happened as what I was promised.What made it worse is that there is no exchange policy, so I dropped the bottle back to the store and accepted the $95 lost.Dont waste your money on any of their CBD products.

Roy Braine

This place is an absolute disaster. The folks walk around asking if you need help and when I do ask for help they have no clue how to answer my questions. Usually there are three people, it takes at least 20 mins for on person to figure out how to use the register. I have been here many times but my last visit was the final. Went in and lady walked up asking if I needed help and all I wanted was to test a sample. The dude at the register was again stuck with the register and it took some time to just get a tester ready. i just walked out frustrated. Since this is one of two stores in Germantown, it is still open because of a lack of choices. But they need to get competent people working there!!!

Sir Squeegee

Overpriced. Most everything in the store is overpriced by about 10 to 20% compared to other online and local stores. Also their listed phone number for Germantown does not work. The current staff(Aug 2018) seem knowledgeable, but don't expect them to even talk to you until you show your ID. May seem rude, but may be a change in company policy, as previously they'd ask for ID when checking out.

Douglass Barlow

The staff is very helpful very knowledgeable I got what I wanted and the staff is very pleasant to talk to

Joseph Billups

Great spot

joe maroney

I have been going to Avail for a couple of years now and the customer service has been...so so. But on Friday night I went in and the the fellas working, Nick and Oso, were on a whole nother level of customer service. So much that I knew they deserved a shout out. Great job guys! This one experience will have me going to the Germantown store permanently. These guys know their stuff and are enthusiastic about it as well. Somebody get them a raise or a promotion or something. Bravo!!! Keep up the great work.

Taye Idowu

Tea was very knowledgeable and pleasant to work with. Great job!

Valeriano delnorte

My 65 year old mother just walked into this store to buy coil.... They asked her for ID because you have to be 18 to make a purchase. (again folks She is 65)She gave them her international drivers license and they refused to sell her the coil with out a passport.. Avail stores are pure trash I personally have not stepped inside avail in over a year.

Sally West

Employees are extremely rude. I saw one of the staff, a large women(Ti?), berate a customer over a transaction mistake, she kept interuptting the young man and blamed him for the mistake. Prices aren't worth it either, too expensive

K D

Once I was able to step down to 12mg juice from 18-24mg (i know-ugh). Avail has been my go to. I'm not someone who likes to change flavors a lot so once I find the flavor I like, I stick with it. Other stores don't always have the same line as they are at the mercy of suppliers. I could order off the internet, but I prefer to sample before I buy and know that whatever flavor I land on will be available with a face to face transaction and I'm not waiting by the mailbox because I've run out of juice.The store is clean and inviting. I've found all the staff I've interacted with to be polite, well dressed and well spoken. I've noticed when they are assisting other customers staff takes the moment to acknowledge my presence. They are knowledgeable about the products and flavors. Several staff members have even recommended other flavors based on my taste profile. I now have 2 alternates in addition to my go-to flavor!

Johnny Flores

Horrible service. The huge lady behind the counter was unfriendly and unwilling to be helpful. I would recommend making the drive to the Rockville location.

Patrick Nunez

Came in to get off cigarettes. My first reaction once through the door was very warm and welcoming. The place is very clean, professional, and inviting.I was greeted by the staff who were professionally dressed and polite. Once I explained what I was after they took their time educating me about all the combinations available. Not once did I feel as though making commission was their priority with me.After I comfortably choose my setup they educated me on juices and let me run wild on my own. Not once did I feel pressured during this entire process.After checking out the staff setup my vape and showed me how to maintain everything. Once I checked out we stayed for about 30 minutes and talked about music, sports, and small talk.5 for customer service5 for knowledge of products5 for product education5 for honesty5 for cleanliness and appearanceI will be coming back again and again. Thanks for all your help today.

Andrew Domenico

Best place to go for all your vape needs knowledgeable staff that makes sure you are happy with your purchase

michael dunaway

The old guy was pretty rude when I said I didnt want to buy the charger with the batteries to make the batteries $20 instead of $25 and when a coworker came and told him that he said condisendly I told him, I told him. I will not be going back to avail vapor again.

Beautyn Memories

Amazing staff. Very helpful and knowledgeable of the products they sell.

Anthony Becraft

Gene Gene the rip off machine! Be careful he will fast talk you. He didn't want to take back faulty equipment. He got me so angry I bought 2 packs of cigarettes. I'm gonna chain smoke everyone of them,thanks to Slim Shady!

Marcellus Hubbard

Terrible customer service! Will not return.

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AVAIL Vapor - Germantown

19706 Germantown Rd, Germantown MD, 20874

Call now: (301) 916-2100

availvapor.com

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