CVS

This pharmacy and the people who work there don't even know what insurance they accept. I was told they did not accept Tri - West insurance repeatedly. I made several calls to the pharmacy try to convince them. Only after a Veteran's Advocate called the pharmacy on my behalf was I finally able to fill the prescriptions. CVS unless personally owned is part of The Mission act that allows Veterans to receive urgent care medication at their pharmacy until the Veteran can receive medication sent by mail from a VA facility. This morning I picked up the prescriptions with not so much as a thank you sorry about the confusion sorry about how we treated you nothing. During one of my calls yesterday I heard the phone switch to speaker phone I'm sure so they could all laugh in silence together. The Veteran's Advocate made a formal complaint with the corporate office and I hope this never happens to another Veteran or person period.

Recently went through the drive thru to pick up a few items and before I could complete my sentence was told I would have to wait a minute and had the window shut in my face. After a couple minutes she returned with another lady and they stood there as the pharmacist complained of being overwhelmed and acted as if my order was a huge inconvenience. I understand being short handed but I think they have forgotten our purchases are the reason they have a job. I will never return to CVS again.

Literally they just needed to put a prescription sticker on a box--the window attendant confirmed-- and they couldn't do it and told me to come back later. When I was inside, their computers failed and they told people to go through drive thru. Honestly, if you can go anywhere else it'll be faster. I'm moving my prescriptions to another business. CVS corporate needs to invest more money in their stores. I've had issues with their being able to fulfill an order by the time they gave me the last 3 times.