I have tried to call the pharmacy 4 times today each time I have not been able to talk to anyone. The phone system puts me through to the pharmacy and then I am left on hold. Each time I have waited over 20 minutes and no one answers ask me to hold or anything.
Josephine Topholm
04/08/2020
Pharmacy has gone completely down hill. They don't answer phones don't have prescriptions ready when you are told. After being on hold for 45 min decided to drive the 45 min form wells just so I could talk to a person and then was told it would be another day for it to be filled. Had to demand it be filled while I waited. Then was treated with complete disrespect and the only answer I could get about the phones is that the system wasn't working and because of that they could add a notification that it was down. This is the second month in a row this has happened. So if you want to be treated poorly use this pharmacy. If you want better customer service use another pharmacy. The employment at this pharmacy is also constantly changing so you never know if you will see the same person from month to month.
JESSIE SWETT
02/18/2020
I have been with this Pharmacy for numerous years and up until recently I was happy with them. They have gone COMPLETELY down hill. There has been multiple times that they did not have my prescriptions in stock and had to order them. This is now the second time that my prescription was promised on a specific date and was not fulfilled. This is a medication I take every day and can not wait two weeks for them to find the time to order and refill on a monthly basis. I normally do not post negative reviews but I will be switching pharmacies and quite frankly I am over their extremely RUDE staff. And good luck getting through to them on the phone, I've waited on hold for 15 plus minutes multiple times. I am not sure what happened to them but I will not be going back there.
Dustin Barnett
02/07/2020
Told us my daughter's meds would be ready in 4 hrs 6 hrs later tell us they were out of labels for her meds so we couldn't pick it up tonight then asked if we would like to take it somewhere else granted this is 630 at night so in short to late to get it anywhere if they would of told us 6 HR earlier that they didn't have labels we could of gone elsewhere so now my 1 year old has to suffer tonight without it because they can't pick up a phone and call the number on file
Elko, Nevada
