There are certain things that are out of your hands in life, but what keeps us going is hope, support and assistance to possibly achieve things that we once thought were out of reach, and provide a solution. A light at the end of the tunnel. This is where MurrayAA, Susan and her staff come in. They offer hope, solutions and realistic advice to their clients. This is not a fake review as I am a client as well. Great client service or 5 stars is not merely enough to offer everyone involved here. My first experience with MAA was over the phone, and is what pretty much ease me into dealing with them. They provide you with steps on prescriptions and how products are made. The staff member I spoke to on the phone was an assistant, and I may have spent half an hour firing questions off. She was busy, but still allotted time to talk to me and assist me. The good thing is, the staff here do not bluff. If they know, they know, and if they don't they find out. I spoke to numerous people, asking questions and I'm sure one of them being Susan. Not a single person showed me any frustration, or attempt to end the conversation prematurely. They were very patient and respectful, but as in everyday life, respect goes both ways. You cant sit there and expect them to spend an unlimited amount of time on the phone with you. If they are busy, use your discretion and try to contact them at a less busy time. Google shows the graph depicting their busiest times.Shipping of my item is no hassle, they take time to make it, and when its ready, they ship it right away taking the same amount of time to arrive. It should be noted that I reside in Canada. The prices do range, and may reach a point of which maybe a little expensive which may be tough for some. But a positive to this is the flexibility or ease of possibly swapping it out for something else. Best case scenario it worked as described, worst case, you tried. At the end of the day each person will react differently to the same product, and it's up to the user to decide how much they are willing to spend, and gauge the effectiveness of that product. Like I said earlier, sometimes hope can go a long way, and which in most cases may offer you the missing ingredient in your mixture or solution.Thank you MAA, Susan and staff for the amazing client service and quality product you have provided me.