Kulture Smoke and Vape VCU

UPDATE: I stopped by to pick up a Ccell Palm. The customer service was top notch this time. The employee was knowledgeable about the item and was helpful with other recommendations. Orginal 2 star review: Poor customer service.

Great environment to shop at, the fellas in there are chill and friendly

I stopped by last week looking for something to help with my aches & pains. Thanks Mike for your assistance & the knowledge given, I appreciated it. As well as your patience.

Disappointed about the recent experience Ive had. I bought a tube on special on Thursday, went away for the weekend and got to come back to a soaking wet tabletop. There was a minuscule crack where two parts of the glass meet. Called today (Tuesday) to explain my situation and the individual on the phone insisted there was nothing they could do after it had been used in a capacity. He could offer me 20% off though. I mean I get it, but now Im out $100 for something I didnt even get to enjoy other than once which was a mistake obviously because I didnt realize I needed to have water sit in it for an extended period of time to check for slow leaks from a barely visible crack. I love Kulture and have typically been happy with the interactions and help Ive gotten being a customer for years. I just had hoped there would be a way to come to an agreement / resolution other than me shelling out $80.

I love this location! Always a pleasant atmosphere and experience. AUSTIN was EXCEPTIONAL today! He was knowledgeable, friendly, and helpful. He maintained positive energy and a cool atmosphere. He was able to answer ALL my questions, and answer some I didn't even know I had! He even made me feel better about a bad experience at the Southside location, which he did not have to do. This location and your employees there are KEEPERS!!!