CVS

Polite, professional & helpful! This CVS makes a real effort to watch out for their customers. I'm picky, but these folks more than meet my tough standards.

Had prescriptions filled for a family member there for approximately 2 years due to the convenience of the pharmacys location to my family members home. In the beginning, they entered said family members birthdate wrong and it took forever to change so that was frustrating. The last straw was when I made a phone call and after verifying the patients DOB and full name was given prescription information to confirm it had been received and billed correctly. The next day I call again (because the patient had not received a text confirming the prescription was ready) and am told, after verifying the patients full name, DOB, and offering address/phone number that they cant talk to me unless the patient gives them authorization. As I said, Ive been dealing with them for 2 years and have discussed multiple prescriptions with them and have never had them tell me that. I work in two different pharmacy settings and am fully aware of how HIPPA works. If someone knows as much information about a patient as I did and isnt suppose to know about their prescriptions that is beyond the pharmacy and its staff. When I informed the pharmacist (who may be the pharmacy manager) that id never been told that and it doesnt work like that at either of my pharmacies I was told well maybe you should transfer his prescriptions there. I did not deserve to be spoken to like that and her attitude was highly uncalled for to say the least. Rest assured that I got off the phone and contacted our local town pharmacy and the prescription was transferred and we will not be using CVS Windsor in the future. Corporate has been notified of the incident as well.

The best staff. Amazing people who go the extra mile.