Natural Healthy Concepts

Refused to fill our order and claimed a 3 months supply was abuse and implied we were going to re-sell it.

Knowledgeable and friendly staff. So far, so good!

They have had some recent issues since changing their software it seems to be getting better though. It is frustrating but they treat me better than anywhere else I've shopped so I'll hang in there for the exceptional customer service. Enjoy talking with the new nurse practitioners in the store.

Cheaper prices than the competition, fast shipping, great customer service. They also carry products I can't find anywhere else like watermelon flavored magnesium

I just tried to place an online order. Item listed as in stock. Received error re: processing payment, but none of the buttons worked on that web page. I finally went back, started over, and got the same error, along w non-functional link buttons to review the info they mention in error (nothing is highlighted or specified). After another few minutes, i eventually ride the browsers back button to a screen that allows me to reach customer service, where Dan informs me that the item is out of stock....but (the smaller, more expensive version) is available - would I like him to place the order for that, instead? (Me:) Only if I can get it for the same price/oz. (that was a no - not surprised). When I asked if theyd be willing to expedite shipping (upgrade free ship from regular) if I waited for the original item to be restocked, that was also a no. Ok. So, I hope i am wrong, but the whole experience felt like a huge pain-in-the-buttocks bait and switch. I have never ordered anything from this company, but I was just about to make an $85 purchase - one item - and that is a lot for me, especially these days. The product is that good, but I just cant afford to risk it. Sorry nhc, but you lost my faith and my business. Probably not even a blip on your radar, but it is discouraging to me, considering all the glowing reviews.UPDATING: want to thank NHC for the personable and genuine customer service noted below in reply. I did end up placing an order after I read this note (first appeared on yelp), and everything has been perfect since. Faith restored and customer loyalty gained.